Basenji clothes

DELIVERY AND PAYMENT

DELIVERY
Delivery of the ordered and paid products is carried out through the Russian Post.

DELIVERY COST & PERIOD
The cost and delivery time depends on the country of delivery and is calculated after placing an order.

Please note:
In some instances, delivery may be delayed depending on your country's customs. Like a Fox and the carrier do not have control over how long customs deem fit to hold a package.

ORDER PREPARATION
As soon as we have received the payment, your goods will be prepared and shipped. Order preparation period takes
1–2 work days after payment is complete.

PROCESSING & PAYMENT
Payments are accepted via PayPal. After checking your order, we send you an advance PayPal payment invoice that doubles as your order confirmation.

Please note:
Invoicing is made in our own domestic currency. Please take into consideration the price conversion from RUB to your country's currency because the price listed in the invoice may differ from your bank statement.

DUTIES FOR INTERNATIONAL ORDERS
Certain countries may apply tariffs after the package is accepted. The limits for duty-free packages are established by your local customs authorities. We suggest checking with your local post office or your local customs website to find out if that applies to you as Like a Fox does not cover additional customs fee charges. Like a Fox is not responsible for applicable customs fees, import duties, taxes, or any other charges.

CONTACT DETAILS
In the case of questions concerning delivery and payment, please, contact on the following e-mail: info@likeafox.net

RETURN POLICY

We want you to be fully satisfied with every product that you purchase from us and we understand that it may be tricky when it comes shopping online. If you find that the product does not fit well, you may return the product within 7 days from the date the item is received for an exchange or a refund.
 

Important information

• The product will have to be in the exact same condition as when you’ve received it, with the original packaging and with tags attached to the product. We do not accept used/washed products of any kind for exchange or refund.
• Customers are responsible for all shipping charges. We recommend using an insurable, trackable shipping service. LIKE A FOX is not responsible for product lost or damaged in transit; additionally, LIKE A FOX reserves the rights to withhold any refunds if your original item have not reached our warehouse.
  • If no purchase is made and customer returns all products in exchange for refund, a refund will be made minus all shipping costs.
     

You can choose one of the following return options:

Exchange your item for a different size or a full refund to your original payment mode.
 

Exchange Eligibility

Exchanges are only available for size and/or colour of the same style. Exchanging for a different product is not allowed.
 

Please read below for instructions to process your return as quickly and smoothly as possible

For all return, exchange or refund requests, fill out and email (copy/paste) the following information to info@likeafox.net:

• Return Action - Exchange/Refund:
• Full Name:
• Phone Number:
• Email:
• Return Shipping Address (if different):
• Product Returning:
• Product Requesting - size/model/color:
• Additional Comments:
   

Your request will be attended to your email within 1 – 2 business days.
 

Please note:

• Do not ship the order back before receiving a response from us.
• Please print the email, and include a copy of it with your return.
   

Refund Process

It takes about 15 - 25 Business Days for us to get your package back, inspect your return, process it into inventory, and complete your refund.
 

All returns will be refunded via your original payment method.

For additional questions, contact: info@likeafox.net